Deposit and Payment with Legend Travel Group

Last Updated: September, 2025

At Legend Travel Group, we prioritize your peace of mind, offering a deposit and payment process that is secure, flexible, and designed with your convenience in mind. As a trusted leader in Vietnam’s travel industry with ambitions to dominate Southeast Asia and become a global benchmark by 2035, we leverage cutting-edge technology and customer-centric policies to ensure every transaction is seamless and inspires absolute confidence. Whether you’re booking a cultural odyssey, a luxury escape, or an adventure tour, our streamlined systems and transparent practices eliminate any concerns, empowering you to focus on creating unforgettable memories. Below, we address the most common questions about our deposit and payment process, crafted to instill trust and clarity for every traveler.

Frequently Asked Questions (FAQs)

Q1: Can I book a reservation and pay a deposit online?

Emily Carter from the USA asks
Legend Travel Group’s Answer: Absolutely, Emily! You can effortlessly book your reservation and pay a deposit online through our secure, user-friendly booking platform. Our system accepts major credit and debit cards, ensuring a swift and protected transaction. Simply select your tour, complete the booking form, and proceed to our encrypted checkout page for a hassle-free experience, backed by our commitment to your security and satisfaction.

Q2: How can I make a payment for my reservation?

Michael Patel from Canada asks
Legend Travel Group’s Answer: Michael, we’ve made payments simple and flexible. To secure your booking, you only need to pay a low 10% deposit of the total tour cost via our OnePAY payment portal, a globally trusted platform. The remaining balance can be paid later through multiple options—credit/debit card, PayPal, bank transfer, or even cash on arrival (up to 60% of the tour cost, by prior agreement). Our team is available to customize payment plans to suit your needs, ensuring maximum convenience.

Q3: Is a deposit required, and how much is it?

Sophie Harrington from the UK asks
Legend Travel Group’s Answer: Yes, Sophie, a deposit of just 10% of the total tour cost is required to confirm your booking, regardless of when you reserve. This low deposit locks in your tour price and secures your spot, reflecting our commitment to affordability and flexibility. The remaining balance is due 30 days before departure, with tailored payment options to suit your preferences.

Q4: When will I receive my booking confirmation?

Pierre Dubois from France asks
Legend Travel Group’s Answer: Pierre, once we receive your booking and deposit, our dedicated team processes your confirmation immediately. You’ll receive a formal booking confirmation via email within hours. During peak seasons, it may take up to 24 hours (or 48 hours over weekends), but rest assured, your booking is 100% guaranteed with Legend Travel Group. We keep you informed every step of the way for total peace of mind.

Q5: How secure is the OnePAY payment portal?

Anna Müller from Germany asks
Legend Travel Group’s Answer: Anna, your security is our priority. OnePAY, our trusted payment partner, is a globally recognized platform compliant with the highest international standards, including PCI DSS (Payment Card Industry Data Security Standard) and 3D-Secure protocols by Visa, MasterCard, JCB, American Express, and UnionPay. Protected by SSL Verisign® encryption and blockchain-backed transparency, OnePAY ensures your card details are safeguarded at every step, offering the same reliability as platforms like PayPal.

Q6: How do I make a deposit through OnePAY?

Jack Thompson from Australia asks
Legend Travel Group’s Answer: Jack, making a deposit is simple and intuitive. OnePAY accepts Visa, MasterCard, American Express, JCB, and UnionPay. After selecting your tour on our website, you’ll be guided to our secure checkout page. Follow the step-by-step instructions to enter your payment details and submit your 10% deposit. Our system is designed for ease, and our 24/7 support team is ready to assist if you have any questions.

Q7: When and how do I pay the remaining balance?

Olivia Tremblay from Canada asks
Legend Travel Group’s Answer: Olivia, the remaining balance (90% of the tour cost) is due 30 days before your departure date. We’ll send you a detailed invoice with clear instructions. You can settle the balance via OnePAY (credit/debit card), PayPal, bank transfer, or cash on arrival (up to 60% by prior agreement). Our flexible options and personalized support ensure payments are convenient, secure, and tailored to your needs.

Q8: How do credit card refunds work?

David Nguyen from the USA asks
Legend Travel Group’s Answer: David, we process refunds promptly and transparently. If a refund is required (per our cancellation policy), it will be credited to your original payment method. Once initiated, refunds typically appear in your account within 15-45 business days, depending on OnePAY and your bank’s processing times. You’ll receive the full refundable amount, with no hidden fees, and we’ll keep you updated throughout the process to ensure complete confidence.

Q9: Can I customize my payment plan for added flexibility?

Sofia Ivanov from Russia asks
Legend Travel Group’s Answer: Absolutely, Sofia! At Legend Travel Group, we prioritize your convenience. Beyond our standard 10% deposit and 30-day balance due date, we offer customizable payment plans. Whether you prefer staggered payments, alternative methods, or cash on arrival for up to 60% of the tour cost, our team will work with you to create a plan that fits your financial preferences, ensuring a stress-free booking experience.

Q10: What happens if I need to change or cancel my booking?

Lucas Silva from Brazil asks
Legend Travel Group’s Answer: Lucas, our flexible policies are designed to give you peace of mind. Changes to bookings incur a minimal $10 fee (plus any supplier charges), but we’ll work to accommodate your needs. If you cancel, our lifetime deposit policy allows you to transfer your 10% deposit to a future tour, ensuring your investment is never lost (per our cancellation terms). Our team is here to guide you through any changes, making the process smooth and transparent.

Our Commitment to Your Trust and Convenience

Legend Travel Group’s deposit and payment process reflects our broader mission to lead Vietnam’s travel industry, dominate Southeast Asia, and become a global travel icon by 2035. We leverage advanced technology—such as blockchain-secured transactions and AI-driven booking systems—to ensure every payment is safe, transparent, and effortless. Our low 10% deposit, flexible payment options, and lifetime deposit policy demonstrate our customer-first approach, designed to eliminate any concerns and inspire absolute trust. With 24/7 support, a 95%+ customer satisfaction rate, and a legacy of serving over 20,000 travelers annually, we guarantee a booking experience as exceptional as the journeys we craft.

Book with Legend Travel Group today, and let us handle the details while you anticipate the adventure of a lifetime. Contact us at info@legendtravelgroup.com or +84 (0) 825 862 222 for personalized assistance, and embark on your Southeast Asian odyssey with unwavering confidence.

Legend Travel Group
Hanoi, Vietnam – September 2025